Berikut ini contoh surat balasan atas pengaduan barang yang rusak dalam masa garansi, dalam bahasa Inggris. Kerangka surat ini hanya contoh kasar, yang bisa diubah atau dikembangkan sesuai keperluan.
NAMA PERUSAHAAN
jenis usaha perusahaan
alamat lengkap perusahaan
nomor telepon perusahaan
No: __________ ____ (tanggal) ____
Mr/Mrs/Ms
alamat lengkap
kota dan kode pos
Dear Mr/Ms,
We are sorry to hear that you have been experiencing problems with your new __________.
Please send it to us with carefully package the unit in its original carton. Our team will put it through a thorough examination to determine the source of the problem.
If the problem turns out to be a minor adjustment, we shall make the repair and be sure to return the __________ to you within ___ days. If our determination is that the unit is defective, we will send you an immediate replacement.
Once again, I am sorry that you experienced this difficulty and wish to thank you for your patience and for purchasing our product.
Yours faithfully,
tanda tangan
(nama lengkap)
jabatan
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